Support & Repairs – Paradigm Reboot

Submit a remote IT support request, book a mail-in hardware repair, or track active bench cases.

Track Repair / Ticket

Enter your Case / RMA Number and email address to check live bench status.

Case / RMA Number

Email Address

📦 Mail-In Repair Hub: Paradigm Reboot
Attn: RMA Bench Intake
612 Walnut ST apt 4
Glenville, WV 26351

Start a Repair or Support Ticket

Select your service category below to dispatch an IT request or generate an RMA shipping slip.

Your Name *

Email Address *

Service Category *

🔧 Hardware & Return Shipping Details (Mail-In RMA)

Device Type, Brand & Model *

Serial Number / Service Tag

Contact Phone Number *

Return Shipping Address *

Temporary Bench PIN / Unlock Pattern (Optional)

Needed for post-repair diagnostic testing. You may enter a temporary code, write it on the printed slip inside your carton, or enable Samsung Maintenance Mode / Pixel Repair Mode. If left blank, testing is restricted to boot screen and power draw.

I confirm I have backed up critical data and understand hardware must be packed securely. * I agree to the Billing Terms & 60-Day Unclaimed Property Policy ($5/day storage fee after 30 days and deemed abandonment at 60 days). * Apple & Serialized Component Acknowledgement: I understand that Apple devices (T2 / Apple Silicon / iOS) utilize serialized component pairing. Independent screen/battery replacements may trigger informational "Important Message" / "Unknown Part" system notices. If biometric modules (Touch ID / Face ID) are physically damaged prior to intake, biometric unlock cannot be restored due to cryptographic logic board pairing. * ⚡ Expedited Priority Queue (+$100) — Jump to front of bench queue upon physical arrival.

Issue Summary *

Detailed Symptoms / Description *

OFFICIAL RMA PACKING SLIP

Instructions: Print this document and place it inside your shipping carton directly on top of your device before sealing. Attach your carrier label to the outside of the box.

SHIP TO: Paradigm Reboot
Attn: RMA Bench Intake
612 Walnut ST apt 4
Glenville, WV 26351

DEVICE & CLIENT INFO:

Client:

Device:

Serial #:

PIN / Unlock Code:

Manual Passcode Write-In (Optional): If you did not enter a temporary PIN online, write it here:

📦 Bench Packaging Checklist:

• Wrap device in min. 2–3 inches of bubble wrap

• Power down completely before boxing

• Enable Maintenance Mode or provide temporary PIN

• Insure shipment for full replacement value